CUSTOMER SVC/DEPT LEADER

Kroger Family of Companies; West Wendover (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Department Lead to drive outstanding customer experiences and maintain a safe, clean store environment. You will oversee day-to-day front-end operations, implement best practices, and lead associates to meet department goals.

Responsibilities include coordinating staffing, managing cash and inventory, and executing promotions in partnership with store management. The role emphasizes adherence to safety, budgeting, and customer-first service.

Qualifications

• Clear communication and customer service mindset.
• Ability to perform basic arithmetic and handle transactions accurately.
• Calm under pressure and able to resolve issues quickly.
• Experience in retail or customer service environments.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions with informed suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control and records for the store.
• Schedule front-end associates to ensure department coverage.
• Assist management with budget, profit/loss reviews, and financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Implement the promotional plan for the department.
• Stay current with ads and promotions.
• Monitor and control department expenses.
• Maintain inventory awareness and note discrepancies.
• Schedule price changes and update shelf tags.
• Plan, organize and supervise inventory processes.
• Train associates on inventory and computer ordering.
• Adhere to food safety regulations and safety guidelines.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents and safety risks.
• Report safety risks or illegal activity as required.
• Oversee efficient operations of all front-end functions.
• Ensure compliance with local, state, and federal laws and company guidelines.
• Assist management in supervising front-end staff.

Skills

Effective communication

Basic math

Stress management

Retail experience

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Communicate company, department, and job specific information to associates.

• Collaborate with associates and promote teamwork to help achieve company/store goals.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

• Monitor and control supply expenses for the department.

• Manage cash control, sales and cash items and records for the store.

• Manage the scheduling of Front-end associates to provide adequate department coverage.

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

• Develop and implement a department business plan to achieve desired results.

• Create and execute sales promotions in partnership with store management.

• Implement the period promotional plan for the department.

• Stay current with present, future, seasonal and special ads.

• Monitor and control expenses for the department.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.

• Plan, organize and supervise the inventory process.

• Train department associates on inventory/stocking and Computer Assisted Ordering.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

• Oversee and manage the efficient operations of all functions and activities of the Front-end.

• Adhere to all local, state and federal laws, and company guidelines.

• Assists management in the supervision and coaching of front end associates in the performance of their duties.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Ability to handle stressful situations

• Retail or Customer Service experience