Front End Ambassador: Fast Checkout & Customer Solutions

Michaels Stores; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Michaels Stores in Charlotte, NC is seeking a store associate to deliver friendly customer service, help customers shop, and ensure fast checkout. You will assist customers in locating products and provide solutions to their needs.

You will participate in truck unloading, stocking, and maintain in-stock shelves, while supporting omni-channel processes like BOPIS and SFS. The role requires flexibility for nights, weekends, and early mornings, and team members must be at least 16 years old.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements

Job description

Michaels Stores in Charlotte, NC is seeking a store associate to deliver friendly customer service, help customers shop, and ensure fast checkout. You will assist customers in locating products and provide solutions to their needs.

You will participate in truck unloading, stocking, and maintain in-stock shelves, while supporting omni-channel processes like BOPIS and SFS. The role requires flexibility for nights, weekends, and early mornings, and team members must be at least 16 years old.