Medical Office Assistant: Patient Access & Billing

UNC Health Care; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in Raleigh, NC seeks a medical administrative assistant to support patient check-in/check-out, intake of billing information, and front-desk duties. You will provide courteous service, handle data entry, and use computer systems to access and relay accurate patient information.

The role emphasizes HIPAA/compliance, teamwork, and effective communication with patients and staff; a high school diploma or GED is required, with preference for completion of a medical administrative

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• Ability to read and interpret documents, write routine reports, and speak effectively before groups.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Computer skills

Communication skills

Data entry

Education

High school diploma or GED

Medical administrative assisting program (preferred)

Job description

UNC Health Care in Raleigh, NC seeks a medical administrative assistant to support patient check-in/check-out, intake of billing information, and front-desk duties. You will provide courteous service, handle data entry, and use computer systems to access and relay accurate patient information.

The role emphasizes HIPAA/compliance, teamwork, and effective communication with patients and staff; a high school diploma or GED is required, with preference for completion of a medical administrative