Front End Adjuster

Brown & Brown Insurance; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401k

Student loan assistance

Tuition reimbursement

Paid time off

Holiday pay

Discounts

Job summary

Brown & Brown Insurance is seeking a claims adjuster in Dallas, TX to handle claims from contact to conclusion, investigate eligibility, and maintain strong customer relationships. The role requires multitasking with high call volume and independent as well as team collaboration, applying critical thinking to resolve complex issues.

Experience in call centers and claim handling, plus proficiency with Microsoft Office and industry web apps, are essential; bilingual skills and automotive knowledge

Qualifications

• Minimum 1-2 years of call/contact center experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Minimum of 3-5 years claim handling experience (preferred).
• Bilingual is a plus (preferred).
• Service Advisor or Service Drive experience is a plus (preferred).
• Basic mechanical knowledge of automotive systems (preferred).

Responsibilities

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Maintains positive customer relationships to enhance organizational skills.
• Manages a high call volume with excellent communication and customer service.
• Works independently and in a team atmosphere.
• Applies critical thinking and problem-solving to issues.

Skills

Call center experience

Excellent communication

Confidentiality

Problem solving

Teamwork

Bilingual (preferred)

Tools

Microsoft Office Suite

Industry standard web apps

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The adjuster is responsible for the investigation of coverage, liability, and damages, negotiating with claimants, attorneys, and other insurance carriers, through the life of the claim, with authority for settlement.

How You Will Contribute

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility
• Responsible for maintaining positive customer relationships seeking to enhance organizational skills.
• Manages a high call volume with exception communication and customer service skills
• Successfully works independently and in a team atmosphere.
• Skillfully adapts and uses critical thinking and problem-solving issues.

Skills & Experience to Be Successful

• Minimum 1-2 years of call/contact center experience
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and industry standard web applications
• Ability to maintain a high level of confidentiality
• Minimum of 3-5 years claim handling experience (preferred)
• Bilingual is a plus, not required (preferred)Service Advisor or Service Drive experience a plus (preferred)
• Basic mechanical knowledge of automotive systems. (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.