Front End Adjuster

001 Brown & Brown, Inc; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health Services

Paid Time Off

Holiday Pay

Employee Discounts

Job summary

Brown & Brown, Inc is a prominent insurance broker known for its merit-based culture and commitment to customers. The adjuster role focuses on investigating coverage, liability and damages, negotiating settlements, and guiding claims through to resolution.

Responsibilities include end-to-end claim handling, thorough investigations, and maintaining strong client relationships while handling a high call volume.

Qualifications

• 1–2 years of call/contact center experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry standard web applications.
• Ability to maintain a high level of confidentiality.
• 3–5 years claim handling experience (preferred).
• Bilingual is a plus (preferred).
• Service Advisor or Service Drive experience (preferred).
• Basic mechanical knowledge of automotive systems (preferred).

Responsibilities

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Maintains positive customer relationships and enhances organizational skills.
• Manages a high call volume with exceptional communication and customer service.
• Works independently and in a team environment.
• Shows strong critical thinking and problem-solving abilities.

Skills

Call center experience

Communication skills

MS Office

Confidentiality

Claims handling

Bilingual (optional)

Service drive experience (optional)

Auto knowledge (basic)

Tools

Microsoft Office

Job description

About Our Culture

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Role Overview

The adjuster is responsible for the investigation of coverage, liability, and damages, negotiating with claimants, attorneys, and other insurance carriers, through the life of the claim, with authority for settlement.

How You Will Contribute

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Responsible for maintaining positive customer relationships seeking to enhance organizational skills.
• Manages a high call volume with exception communication and customer service skills.
• Successfully works independently and in a team atmosphere.
• Skillfully adapts and uses critical thinking and problem-solving issues.

Skills & Experience to Be Successful

• Minimum 1-2 years of call/contact center experience
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and industry standard web applications
• Ability to maintain a high level of confidentiality
• Minimum of 3-5 years claim handling experience (preferred)
• Bilingual is a plus, not required (preferred)
• Service Advisor or Service Drive experience a plus (preferred)
• Basic mechanical knowledge of automotive systems. (preferred)

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself". We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Company Overview

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater "WE" - never "me." While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.