FRONT DOOR RECEPTIONIST

NYC Department of Social Services; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

The NYC Department of Social Services is seeking a Front Door Receptionist to direct visitors at their Family Independence Administration Model Center. This role involves routing customers, handling appointments, and resolving queries related to Public Assistance, Medicaid, and Food Stamps. Applicants must be permanent in the Clerical Associate Civil Service title and have a high school diploma with clerical experience.

Qualifications

• Must have a four-year high school diploma or its equivalent.
• One year of satisfactory clerical experience required.
• Ability to type at a minimum of 100 keystrokes (20 words) per minute.

Responsibilities

• Efficiently routing individuals visiting the Model Center.
• Perform case searches and issue tickets using FRED system.
• Review documents and assist visitors with application queries.

Skills

Keyboard familiarity

Customer service

Education

Four-year high school diploma or equivalent

Job description

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APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under direction of the Front Door Reception (FDR) Supervisor, with latitude to exercise independent judgment and initiative, the Front Door Receptionist is responsible for efficiently routing to the appropriate service area all individuals visiting a Family Independence Administration Model Center, including those applying for Public Assistance, Medicaid, and Food Stamps benefits, as well as those who are currently in receipt of assistance and have scheduled appointments.

FIA’s Model Office is recruiting one (1) Clerical Associate III, to function as a Front Door Receptionist, who will:

• Receive and direct customers to the appropriate unit within the Model Office by providing visitors with
  
  

information where possible; ask the reason for the visit and documents the arrival and arrival time of

the customer; access the appointment log and review the scheduled appointments using the filter

options in the Front Door Electronic Reception System (FRED), to determine if an individual has an

appointment.

• Perform a case search in the Front Door Electronic Reception System (FRED); issue numbered and
  
  

color-coded tickets according to the visitor policy utilizing the Front Door Electronic Reception System

(FRED), issue children’s corner passes to parents/guardians accompanied by appropriately aged

children; direct individuals to the appropriate floor for case management or food stamp reception

area.

• Review appointment letters, court papers or other documents presented; batch received materials,
  
  

by applying codes from appropriate coding sheet by category, in order to prepare materials filing

other processing needs; explain the types of services available in the Model Office at all times;

determine whether customers have an emergency in order to provide quick service and complaint

resolution expeditiously, assign appropriate pass/ticket to enter designated area, enlighten the

customers the location and color associated with each service area.

• Hand out appropriate Public Assistance, Medicaid and Food Stamps Application Kits to individuals
  
  

applying for benefits; review and respond to applicant’s questions; assist participants in accessing

information regarding the status of their cases or seeking walk-in assistance with employment,

domestic violence, or other issues.

Hours/Shift:

9:00am-5:00pm

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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