Receptionist - Nassau County CAC

EAC Network; Bethpage (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Join EAC Network as a Receptionist at the Nassau Child Advocacy Center, where you'll manage front desk operations and provide support to the youth population. This full-time position involves greeting clients, coordinating appointments, and ensuring a welcoming environment. We offer competitive pay and a comprehensive benefits package to support your well-being and growth.

Benefits

Comprehensive Benefits Package

401K with automatic contribution

30 days Paid Time Off

14 Paid holidays

Flexible schedules for work-life balance

Generous PTO policy and Summer Fridays

Public Service Loan Forgiveness program eligibility

Qualifications

• At least one year of office, customer service or reception experience.
• Experience working with children and families in crisis is preferred.
• Flexibility to work some evenings as needed.

Responsibilities

• Manage front desk operations to create a child-friendly environment.
• Schedule appointments for client intake and other services.
• Perform general clerical duties like filing, copying, and responding to inquiries.

Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Organizational Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling Software

Job description

Job Details Level: Entry Job Location: 15 Grumman Rd W, Suite 1000, Bethpage, NY 11714 - Bethpage, NY Position Type: Full Time Education Level: High School Diploma or Educational Equiv Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Day Job Category: Nonprofit - Social Services

Join Our Team as aReceptionistfor our Nassau Child Advocacy Center.

Are you passionate about supporting the Youth population, and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 120 impactful programs across Long Island and NYC, is looking for a dedicated full time Receptionistto join the Nassau Child Advocacy Center.

Wage: $20 to $23 per hour
Schedule: 9AM-5PM, Monday- Friday
Location: 15 Grumman Road W, Suite 1000 Bethpage NY 11714
Reports To: Program Director

The Receptionist is responsible for managing front desk operations to create a child-friendly, trauma-informed environment at the Child Advocacy Center (CAC). This role serves as the first point of contact for clients, visitors, and MDT partners, and assists in appointment coordination, visitor management, and general clerical support.

What You'll Be Doing

• Greet children, families, MDT members, and visitors in a professional, friendly, and trauma-informed manner.
• Ensure the reception and waiting areas remain clean, organized, and child-friendly at all times.
• Answer, screen, and route incoming telephone calls; respond to general inquiries or refer calls appropriately.
• Coordinate visitor arrival, maintain visitor sign-in logs, and monitor front door access.
• Schedule appointments for client intake, medical exams, and other on-site services in coordination with clinical and investigative staff.
• Communicate with MDT partners to confirm arrival times and schedule changes.
• Assist with general clerical duties, including filing, copying, scanning, and preparing correspondence.
• Monitor front office supplies and notify Office Manager when reordering is needed.
• Maintain confidentiality and professional boundaries at all times.
• Perform other duties as assigned by the Office Manager or CAC Director.

Knowledge, Skills And Abilities Required:

• High School Diploma or GED.
• Minimum of one year of prior office, customer service, or reception experience required.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work with children and families in crisis situations in a calm, professional, and sensitive manner.
• Proficiency with Microsoft Office, email, phone systems, and scheduling software.
• Strong organizational skills and attention to detail.
• Bilingual English/Spanish strongly preferred.
• Valid NYS driver’s license and access to automobile required.
• Flexibility to work some evenings as needed.

What We Offer:

• Comprehensive Benefits Package:Medical, Dental, and Vision Insurance, 401K with a 3% automatic contributionafter one year, 30 days Paid Time Off in your first year, and 14 Paid holidays.
• Additional Perks:Short-term and long-term disability coverage, flexible spending accounts, wellness benefits, PlumBenefits, Verizon wireless discounts.
• At EAC Network, you will find more than just a job –you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
• We offer many roles with flexible schedules to help you maintain a healthy work-life balance, and ourgenerous PTO policy and Summer Fridaysensure you have time to recharge. Our commitment to wellness also earned us the2024 Gold Healthy Workforce Designation from Cigna.
• Additionally, EAC employees may be eligible for thePublic Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.

Qualifications