Receptionist - Nassau County CAC

EAC Network; Bethpage (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

EAC Network is seeking a dedicated Receptionist for the Nassau Child Advocacy Center in Bethpage, NY. This full-time role requires excellent interpersonal skills to support youth in crisis, ensuring a welcoming environment while managing front desk operations. The successful candidate will coordinate appointments, assist visitors, and maintain a child-friendly atmosphere while contributing to a significant cause within the community.

Benefits

Comprehensive Benefits Package including Medical, Dental, Vision Insurance

401K with a 3% contribution after one year

30 days Paid Time Off and 14 Paid holidays

Flexible spending accounts and wellness benefits

Employee discounts on Verizon wireless

Qualifications

• Minimum of one year of prior office or reception experience is required.
• Ability to work with children and families in crisis situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet children and families in a professional, friendly manner.
• Schedule appointments for client intake and medical exams.
• Answer and route incoming telephone calls.

Skills

Interpersonal skills

Communication skills

Customer service skills

Organizational skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling software

Phone systems

Job description

Job Details

Level: Entry

Job Location: 15 Grumman Rd W, Suite 1000, Bethpage, NY 11714 - Bethpage, NY

Position Type: Full Time

Education Level: High School Diploma or Educational Equiv

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Nonprofit - Social Services

Join Our Team as aReceptionistfor our Nassau Child Advocacy Center.

Are you passionate about supporting the Youth population, and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 120 impactful programs across Long Island and NYC, is looking for a dedicated full time Receptionistto join the Nassau Child Advocacy Center.

Wage: $20 to $23 per hour
Schedule: 9AM-5PM, Monday- Friday
Location: 15 Grumman Road W, Suite 1000 Bethpage NY 11714
Reports To: Program Director

The Receptionist is responsible for managing front desk operations to create a child-friendly, trauma-informed environment at the Child Advocacy Center (CAC). This role serves as the first point of contact for clients, visitors, and MDT partners, and assists in appointment coordination, visitor management, and general clerical support.

What You'll Be Doing

• Greet children, families, MDT members, and visitors in a professional, friendly, and trauma-informed manner.
• Ensure the reception and waiting areas remain clean, organized, and child-friendly at all times.
• Answer, screen, and route incoming telephone calls; respond to general inquiries or refer calls appropriately.
• Coordinate visitor arrival, maintain visitor sign-in logs, and monitor front door access.
• Schedule appointments for client intake, medical exams, and other on-site services in coordination with clinical and investigative staff.
• Communicate with MDT partners to confirm arrival times and schedule changes.
• Assist with general clerical duties, including filing, copying, scanning, and preparing correspondence.
• Monitor front office supplies and notify Office Manager when reordering is needed.
• Maintain confidentiality and professional boundaries at all times.
• Perform other duties as assigned by the Office Manager or CAC Director.

Knowledge, Skills And Abilities Required:

• High School Diploma or GED.
• Minimum of one year of prior office, customer service, or reception experience required.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work with children and families in crisis situations in a calm, professional, and sensitive manner.
• Proficiency with Microsoft Office, email, phone systems, and scheduling software.
• Strong organizational skills and attention to detail.
• Bilingual English/Spanish strongly preferred.
• Valid NYS driver’s license and access to automobile required.
• Flexibility to work some evenings as needed.

What We Offer:

• Comprehensive Benefits Package:Medical, Dental, and Vision Insurance, 401K with a 3% automatic contributionafter one year, 30 days Paid Time Off in your first year, and 14 Paid holidays.
• Additional Perks:Short-term and long-term disability coverage, flexible spending accounts, wellness benefits, PlumBenefits, Verizon wireless discounts.
• At EAC Network, you will find more than just a job –you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered.
• We offer many roles with flexible schedules to help you maintain a healthy work-life balance, and ourgenerous PTO policy and Summer Fridaysensure you have time to recharge. Our commitment to wellness also earned us the2024 Gold Healthy Workforce Designation from Cigna.
• Additionally, EAC employees may be eligible for thePublic Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.

Qualifications