FRONT DOOR RECEPTIONIST

City of New York; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals for Clerical Associate positions. This role involves serving as a Front Door Receptionist, where you will efficiently direct visitors and provide essential information at a Family Independence Administration Model Center. Ideal candidates will possess strong clerical skills and a commitment to helping individuals navigate social services. Join a team that plays a vital role in supporting community members in need and contributes to their journey towards self-sufficiency.

Benefits

Public Service Loan Forgiveness eligibility

Job stability in public service

Opportunities for career advancement

Qualifications

• One year of satisfactory clerical experience required.
• Must be familiar with keyboarding at a minimum of 20 words per minute.

Responsibilities

• Route visitors to appropriate service areas efficiently.
• Provide information and assist with case status inquiries.

Skills

Keyboard familiarity

Education

High school diploma or equivalent

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

FIA is recruiting three Clerical Associate (CA) Level III positions to function as Front Door Receptionists.

Under the supervision of the Front Door Reception (FDR) Supervisor, with independence to exercise judgment and initiative, the Front Door Receptionist is responsible for efficiently routing visitors to the appropriate service area at a Family Independence Administration Model Center, including applicants for Public Assistance, Medicaid, and Food Stamps, as well as current recipients with scheduled appointments.

Responsibilities include:

1. Receiving and directing customers to the correct unit within the Model Office, providing information where possible; asking for the reason for visit and documenting arrival time; accessing the appointment log and reviewing scheduled appointments using the Front Door Electronic Reception System (FRED) to determine if the individual has an appointment.
2. Performing case searches in FRED; issuing numbered and color-coded tickets according to visitor policy; issuing children’s corner passes to parents/guardians with children; directing individuals to the appropriate floor for case management or food stamp reception.
3. Reviewing appointment letters, court papers, or other documents; batching received materials and coding them for filing or processing; explaining available services; assessing emergencies for quick service; and assigning passes/tickets with information about service areas.
4. Handing out application kits for Public Assistance, Medicaid, and Food Stamps; reviewing and answering applicant questions; assisting with case status inquiries; and providing walk-in assistance for employment, domestic violence, or other issues.

Work Location: 2 Dekalb, BERGEN ST. Brooklyn, NY

Minimum Qualifications:

High school diploma or equivalent approved by a recognized authority and one year of satisfactory clerical experience.

Skills Requirement:

Keyboard familiarity with a minimum of 20 words per minute.

55a Program:

This position is open to qualified persons with disabilities eligible for the 55-a Program. Please indicate this at the top of your resume and cover letter.

Public Service Loan Forgiveness:

You may be eligible for federal loan forgiveness or state repayment programs. For details, visit the U.S. Department of Education’s website.

Residency Requirement: NYC residency required within 90 days of appointment, with exceptions for certain city employees who have worked for the city for 2 continuous years, allowing residence in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Confirm eligibility with the agency at interview stage.