Front Door Community Technician - Jack Ryan Residence

brc; New York (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health and dental plans

Paid vacation and holidays

Tuition assistance and training

Flexible spending accounts (FSAs)

Job summary

BRC is seeking a security guard to monitor access, issue client IDs, and oversee site safety. The role includes responding to emergencies, guiding visitors to services, and maintaining calm during crises. Strong communication and licensing are required, with bilingual skills preferred.

Training and PPE are provided as part of a safety-focused workplace. Join a dedicated team serving New Yorkers in need, with opportunities for professional growth and a focus on community care.

Qualifications

• High School diploma or GED required.
• Experience with MICA/homeless population preferred.
• Basic computer literacy required; strong oral and written communications.

Responsibilities

• Monitor and control access to the building entrance.
• Create client identification cards.
• Monitor site activity via the digital camera system.
• Provide emergency response and crisis intervention as needed.
• Meet and greet individuals and direct them to the appropriate services.
• Assist clients in accessing necessary services.
• De-escalate situations and coordinate with emergency responders.

Skills

Basic computer literacy

Oral and written communication

Bilingual (preferred)

Education

Security guard license

Job description

DUTIES/RESPONSIBILITIES

Duties include monitoring and controlling access to the building's entrance, creating client identification cards, monitoring site activity through the use of the digital camera system, and providing emergency response and crisis intervention as necessary. Meet and greet all individuals entering the premises, determine what program or services each individual needs to access at the site, and direct each individual to the appropriate location; this responsibility includes assisting clients in accessing necessary services. As necessary, will de-escalate situations in which individuals exhibit frustration or anger. Also serves as the primary point of contact for emergency responders, such as the fire department and EMS. Related duties as assigned.

HOURS

Full time, 37.5 hours per week

QUALIFICATIONS

High School diploma or GED required; Experience working with MICA/homeless population preferred; Basic Computer literacy required and good oral and written communications skills needed.Security guard license required.Bilingual preferred. NYC Fire Safety Coordinator Certification and CPR Certification a plus. Willingness and ability to pass tests to acquire CPR and Fire Safety Credentials required.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

PROGRAM DESCRIPTION

BRC began operating its newest program, the Jack Ryan Residence, in August 2011. The Jack Ryan Residence, funded by the NYC Department of Homeless Services, is a 200-bed shelter for homeless men living with mental illness. The program provides a complete range of mental health stabilization, medication management, case management, and medical services aimed at moving residents into permanent housing. The ultimate goal of the program is to place its clients into appropriate, supportive housing within nine months.

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.