Community Technician - Jack Ryan - Friday-Tuesday 12am-8:30am

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Tuition assistance

FSAs

Job summary

A nonprofit organization focusing on homelessness is seeking an individual to assist in monitoring a residential program aimed at providing support to individuals experiencing homelessness. The role requires managing conflicts, maintaining safety, and creating documentation such as incident reports. Qualifications include a high school diploma and CPR certification, with preferences for fire safety certifications and experience in similar environments. Join a team committed to making a positive impact in the community.

Qualifications

• Must have TB clearance when required.
• Ability to maintain professional boundaries.
• Basic computer literacy is required.

Responsibilities

• Assist in monitoring the residential program for individuals experiencing homelessness.
• Manage conflict and maintain a safe environment.
• Create written documentation including incident reports and progress notes.
• Manage inventory for supplies, maintain fire safety drills/logs, and provide emergency first aid/CPR and NARCAN when needed.
• Assist with inspections and audits; escort clients and serve meals as needed; help maintain an orderly and clean facility.

Skills

Communication skills

Problem-solving

Bilingual abilities

Interpersonal skills

Bilingual

Basic computer literacy

Teamwork

Self-control

Education

High School diploma or GED

CPR Certification

NYC Fire Safety Guard Certification

NYC Fire Safety Coordinator Certification (preferred)

Security guard license (preferred)

Food Handler Certificate (preferred)

TB clearance

Job description

Duties/Responsibilities

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self‑awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at the front door, creating written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. Related duties as assigned. This position is subject to mandatory overtime.

Hours

Full‑time 37.5 hours per week

Qualifications

• High School diploma or GED required.
• CPR Certification or the ability to obtain certification required.
• NYC Fire Safety Guard Certification or the ability to obtain certification required.
• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification.
• Security guard license preferred; employees must be willing to attempt to acquire license.
• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification.
• TB clearance when required.
• Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required. Bilingual abilities a plus.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand‑up, offering opportunities for health and self‑sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee well‑being and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full‑time, part‑time, and per‑diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Program Description

BRC began operating its newest program, the Jack Ryan Residence, in August 2011. The Jack Ryan Residence, funded by the NYC Department of Homeless Services, is a 200-bed shelter for homeless men living with mental illness. The program provides a complete range of mental health stabilization, medication management, case management, and medical services aimed at moving residents into permanent housing. The ultimate goal of the program is to place its clients into appropriate, supportive housing within nine months.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre‑tax dollars for healthcare, transit and childcare.