Community Liaison Supervisor - Jack Ryan Residence

brc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vacation & Holidays

403(b) retirement plan

Tuition assistance

Flexible spending accounts

Job summary

BRC is seeking a Community Liaison to ensure clients and homeless individuals encounter compliant, supportive outreach and referrals while coordinating with our 24-hour shelter operations.

You will collect data, identify mental health and substance abuse signs, and connect clients with available services, counseling behavior in and outside the facility. The role emphasizes safety, community relations, and compassion across NYC shelters.

Qualifications

• Bachelor's degree with two years of experience in mental health/substance abuse population or related community work.
• High school diploma with six years of related experience; supervisory experience preferred.

Responsibilities

• Outreach to clients and homeless individuals; ensure compliance with the Good Neighbor Policy.
• Escort and refer clients; supervise Front Door Community Technicians to maintain 24-hour shelter operation.

Skills

Community outreach

Referral services

Supervisory ability

Mental health awareness

Education

Bachelor's degree

High school diploma

Job description

DUTIES/RESPONSIBILITIES:

Community Liaison will be responsible to ensure that all clients are in compliance with the agency's' "Good Neighbor Policy". Responsible for providing direct outreach, escort, and referral services for all BRC clients and homeless individuals encountered in the field during their shift. Supervise Front Door Community Technicians in ensuring the safety and smooth 24 hour operation of the shelter. Also responsible for recording and maintaining accurate statistical data on all individuals approached and referred. Recognize the signs and symptoms of mental health and substance abuse and gain a working knowledge of all available services. Monitor client behavior in and outside the facility and counsel clients accordingly. Spearhead community relations by interacting with residents and businesses in the neighborhood on a daily basis to address their concerns.

HOURS:

Full-time, 37.5 hours per week

• Monday, Tuesday; 7:00a -3:30p, Wednesday, Thursday; 11:00a – 7:30p, Friday; 9:00a – 5:30p

QUALIFICATIONS:

• A baccalaureate degree from an accredited college and two years of experience of working the mental health and substance abuse population and in community work or community centered activities in an area related to the duties described above; Supervisory experience preferred OR
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above. Supervisory experience preferred.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.