Front Desk & Workplace Experience Coordinator

Beacon Hill; Nashville (TN); On-site; USD 26,000 - 30,000; Full time

Job summary

Beacon Hill is seeking a Workplace Experience Coordinator for a Nashville onsite role. You will greet visitors, manage front desk operations, support meetings, and coordinate amenities to deliver a welcoming workplace.

The role emphasizes customer service, coordination with facilities, and proactive problem-solving in a fast-paced environment, with contract-to-hire potential and full-time schedule.

Qualifications

• Strong verbal and written communication skills.
• Exceptional customer service and interpersonal abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong organizational and time management skills.
• Proactive problem-solving mindset with the ability to remain calm under pressure.
• Previous experience in hospitality, reception, customer service, workplace experience, or a client-facing role preferred.
• Experience with CMMS software is a plus, but not required.

Responsibilities

• Welcome visitors, employees, vendors, and guests with a warm, professional demeanor and ensure a positive first impression.
• Assist guests with arrivals, departures, workplace orientations, and general requests throughout their visit.
• Provide accurate information regarding workplace amenities, services, events, and directions throughout the facility.
• Guide visitors to meeting rooms, workspaces, and common areas while serving as a helpful resource for workplace navigation.
• Serve as the primary contact for inquiries related to workplace services, building operations, activities, and visitor assistance.
• Maintain a polished, organized, and professional reception area that reflects company standards and promotes a positive workplace atmosphere.
• Uphold excellent customer service practices and ensure service expectations are consistently met or exceeded.
• Partner with internal teams, including facilities and workplace services, to support meetings, events, and workplace initiatives.
• Coordinate and submit work orders for maintenance, custodial, security, safety, and facility-related requests through designated systems.
• Anticipate workplace needs and proactively identify opportunities to improve the employee and visitor experience.
• Monitor for potential operational, privacy, or security concerns and elevate issues to the appropriate teams when necessary.
• Answer and route inbound phone calls professionally, ensuring inquiries are handled accurately and efficiently.
• Manage visitor and vendor registration processes, issue badges, and maintain compliance with building access procedures.
• Arrange transportation services and other logistical support as needed.
• Keep reception supplies stocked and ensure the front desk remains organized and operational throughout the day.
• Contribute ideas and recommendations that enhance workplace services and improve the overall client and employee experience.
• Support event coordination, meeting logistics, and additional projects as assigned.

Skills

Communication skills

Customer service

Multitasking

Organization

Proactive problem solving

Hospitality experience

CMMS (plus)

Tools

CMMS

Job description

Beacon Hill is seeking a Workplace Experience Coordinator for a Nashville onsite role. You will greet visitors, manage front desk operations, support meetings, and coordinate amenities to deliver a welcoming workplace.

The role emphasizes customer service, coordination with facilities, and proactive problem-solving in a fast-paced environment, with contract-to-hire potential and full-time schedule.