Front Desk & Wellness Concierge – Flexible Schedule

Massage Envy; San Jose (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Employer-paid healthcare including for

401(k) matching

Paid time off

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Free massage / skincare / stretch once

Job summary

Massage Envy Blossom Hill is seeking front-line staff to deliver exceptional customer service, educate clients about Total Body Care, and drive wellness service bookings. You will promote the Massage Envy Wellness Program, help clients understand service options, and support daily front-desk operations with a friendly, guest-focused approach.

The role emphasizes multitasking, strong math and computer skills, and building lasting guest relationships in a fast-paced wellness environment.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills.
• Excellent people skills and ability to build guest relationships.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and promote the Massage Envy Wellness Program.
• Book appointments, respond to calls/emails, and answer questions to support clinic flow.
• Help grow and retain a client base through in-person and outreach efforts.

Skills

Customer service

Sales experience

Multitasking

Math skills

People skills

Computer skills

POS system

Tools

POS system

Job description

Massage Envy Blossom Hill is seeking front-line staff to deliver exceptional customer service, educate clients about Total Body Care, and drive wellness service bookings. You will promote the Massage Envy Wellness Program, help clients understand service options, and support daily front-desk operations with a friendly, guest-focused approach.

The role emphasizes multitasking, strong math and computer skills, and building lasting guest relationships in a fast-paced wellness environment.