Front Desk & Visitor Experience Coordinator

Grandview Post Acute; Poinsettia Subdivision (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Grandview Post Acute in Tennessee is seeking a Receptionist/Administrative Support professional. The role is limited to clerical duties within the Reception/Administrative area and has no clinical responsibilities.

You will greet patients and visitors, answer phones, manage mail, and schedule appointments, while maintaining PHI confidentiality. This position emphasizes a friendly front-desk presence, accurate visitor sign-in, and support for day-to-day administrative operations in a healthcare

Qualifications

• High school diploma or GED required.
• Previous administrative or receptionist experience preferred.
• Basic knowledge of Microsoft Suite products.
• Experience with a multiline phone system is preferred.
• Ability to read, write reports, and correspondence.
• Ability to interpret written instructions and schedules.

Responsibilities

• Greet and welcome patients, clients, and visitors with a friendly demeanor.
• Answer telephone calls, take messages, or forward calls.
• Check visitors in and direct or escort them to destinations.
• Inform staff of arrivals and cancellations; maintain visitor sign-in log.
• Handle incoming and outgoing mail.
• Schedule appointments and manage meeting room bookings.
• Maintain and tidy the reception area.
• Maintain confidentiality of resident care information including PHI.
• Report known or suspected incidents of unauthorized disclosure of PHI.
• Perform other duties as assigned.

Skills

Microsoft Office

Clerical skills

Multiline phone system

Education

High school diploma or GED

Tools

Copier/Scanner/Fax

Job description

Grandview Post Acute in Tennessee is seeking a Receptionist/Administrative Support professional. The role is limited to clerical duties within the Reception/Administrative area and has no clinical responsibilities.

You will greet patients and visitors, answer phones, manage mail, and schedule appointments, while maintaining PHI confidentiality. This position emphasizes a friendly front-desk presence, accurate visitor sign-in, and support for day-to-day administrative operations in a healthcare