Full Time Front Desk Agent

Capital Vacations; Gatlinburg (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off and Paid Holidays

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,及

Aflac Insurance

Company-paid life insurance and long‑m

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations, located in Gatlinburg, TN, seeks a Hospitality Specialist to ensure welcoming guest experiences, handle front desk duties, and respond to guest needs throughout their stay. You will contribute to a smooth operation, post charges, manage reservations, and assist with nightly audits.

The role emphasizes strong customer service, clear communication, and teamwork across departments to deliver memorable vacations for guests and owners.

Qualifications

• High School Diploma or GED required or preferred.
• Experience in hospitality or customer service is preferred.
• Strong communication and attention to detail are essential.

Responsibilities

• Manage front desk operations with courtesy and efficiency.
• Check guests in and out, post charges, and assist with reservations and room moves.
• Prepare nightly audits, run reports, and address online reviews.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and send confirmations to guests and owners as needed.
• Coordinate with other departments to fulfill guest requests and balance cash and payments.

Skills

Customer service

Front desk operations

Guest relations

Telephone etiquette

Education

High School Diploma/GED

Tools

SPI system

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you’re great at:

Responsible for the efficient and courteous operations of the front desk.

Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.

Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.

Make courtesy calls and follow-up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.

Coordinate with all other departments to ensure a smooth response to guest’s requests.

Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.

Perform any other inventory management changes as directed by the supervisor or manager.

Prepare check-in packets for the upcoming week, order office supplies as needed.

Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.

All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

High School Diploma/GED preferred

Prior experience in a hospitality or customer service role preferred

Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure