Front Desk Worker (Capitol Hall/Stephan Russo Residence)

Goddard Riverside Community Center; New York (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Goddard Riverside Community Center is seeking a building attendant at the 107th Street Residence in New York, NY. This role supports residents, visitors, and staff by managing sign-in/sign-out, handling calls, and coordinating safety procedures during Sunday-Thursday night shifts and weekend coverage.

The position emphasizes strong customer service, incident logging, and collaboration with building management to maintain a secure, well-organized residence environment.

Qualifications

• Provide great customer service to residents, guests, employees and vendors.
• Maintain a written logbook and document incidents.

Responsibilities

• Provide great customer service to all residents, guest, employees and vendors.
• Answer telephones, check voicemails, take and receive messages for Employees.
• Ensure that all visitors sign in and sign out.
• Ensure that all visitors are approved by the resident they claim to be visiting before allowing entry.
• Attend to call-for-aid alerts and notify Manager.
• Maintain cleanliness of the vestibule area.
• Assist residents with work order requests.
• Sort and distribute packages.
• Assist residents with lock outs.
• Monitor and document incidents via incident report forms.
• Monitor and respond to all fire and emergency systems.
• Control building access; ensure entrance doors are locked after hours.
• Other duties assigned by Management.

Skills

Customer service

Job description

Job Details

Job Location: 107th Street Residence - New York, NY 10025

Salary Range: $19.50 - $19.50 Hourly

Schedule: Sunday-Thursday 12am-8am, Saturday-Sunday 7am-3pm

Hourly Rate: 19.50/hr

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Roles, Responsibilities, and Essential Duties

• Provide great customer service to all residents, guest, employees and vendors.
• Answer telephones, check voicemails, take and receive messages for Employees.
• Ensure that all visitors sign in and sign out.
• Ensure that all visitors are desired by the resident they claim to be visiting before allowing them in the building. Check that all visitors are allowed in the building.
• Attend to call-for-aid alert by calling the tenant if no response, go to tenant’s unit and check on the tenant. Ensure call-for-aid is turned off before leaving unit.
• Bring emergency or significant issues to the attention of the Manager.
• Maintain cleanliness of the vestibule area.
• Assist residents with completing work order requests.
• Sort and distribute packages.
• Assist residents with lock outs.
• Maintain a written logbook and document all incidents via use of incident report forms.
• Monitor and respond to all fire and emergency systems.
• Monitor and control building access according to procedures. Ensure all entrance doors are locked at the end of business day.
• Any other duties assigned with by Management.

Staff supervision

• Report directly to Superintendent.

Participate as a team member

• Work collaboratively with other building staff to assist tenants and ensure tenant safety.

Physical Requirements

• Able to lift 50 lbs

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.