Front Desk Worker (Bernie Wohl)

Goddard Riverside Community Center; New York (NY); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Employee Assistance Program (EAP)

Flexible Spending Accounts

403B Thrift Retirement Plan

Paid Time Off

Job summary

Goddard Riverside Community Center in New York, NY is looking for a front desk manager to provide exceptional customer service to guests and visitors. The ideal candidate will manage phone calls, ensure visitor protocols, and maintain the reception area.

The position requires at least 3 years of related experience and offers a salary range of $35,000 to $40,000 annually, alongside substantial employee benefits including paid time off and retirement plans.

Qualifications

• 3+ years in a customer service, administrative, or service industry role.
• Ability to lift up to 25 lbs.
• Physical requirements include climbing stairs and standing.

Responsibilities

• Manage front desk and provide customer service.
• Answer or direct incoming calls and messages.
• Ensure all visitors sign in and out.
• Maintain cleanliness of reception area.
• Document all incidents via logbook.

Skills

Strong communication skills

Bilingual

Microsoft Office knowledge

Education

High School Diploma, GED, or 3+ years’ experience

Tools

Multi-phone line

Copier

Scanner

Job description

Job Details

Job Location: Bernie Wohl - New York, NY 10024

Position Summary

To manage the front desk and provide customer service to guests and visitors.

Schedule

Monday through Friday 11:00 am to 7:00 pm

Salary Range

$35,000 - $40,000

Roles, Responsibilities, and Essential Duties

• Provide great customer service and information to all participants, guests, employees and partners.
• Answer or direct incoming calls, voicemails, and messages to the appropriate staff.
• Ensure that all visitors sign in and out.
• Ensure that all visitors are desired by the program they claim to be visiting before allowing them in the building.
• Maintain and update building calendar to confirm activities and direct visitors appropriately.
• Assist with facilitating space‑use of classrooms to community members during normal business hours.
• Bring emergency or significant issues to the attention of Facilities Manager.
• Maintain cleanliness of the glass doors, vestibule and reception area.
• Sort and distribute packages and mail.
• Maintain a written logbook and document all incidents via use of incident report forms.
• Monitor and respond to all fire and emergency systems.
• Monitor and control building access according to procedures. Ensure all entrance doors are locked at the end of the business day.
• Enter payables into accounts receivable system.
• Any other duties assigned by Management.

Qualifications / Educational Requirements

• Education: High School Diploma, GED, or 3+ years’ experience.
• Experience: 3+ Years in a customer service, administrative or service industry role.
• Preferred Qualifications: Bilingual.

Knowledge, Skills and Abilities

• Working knowledge: Multi phone line, copier, scanner, and other office equipment.
• General knowledge: Strong communication skills.
• Thorough knowledge: Microsoft office and specifically outlook.
• Comprehensive knowledge: Microsoft office and the ability to learn new software platforms quickly.

Physical Requirements / Working Conditions

• Indoor office work environment.
• Physical requirements include but are not limited to climbing stairs, standing, stooping, & typing.
• Ability to lift up to 25 lbs.

Employee Benefits

• Medical/Dental/Vision.
• Life Insurance, Commuter benefits, Employee Assistance Program (EAP), Flexible Spending Accounts.
• 403B Thrift Retirement Plan.
• 12 Annual Sick Days.
• 12 Agency Holidays.
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment.
• Total of more than 6 weeks (a month and a half) of paid time off.

Equal Employment Opportunity Statement

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations. Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

Job Description Disclaimer

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.