Front Desk & Telehealth Support Specialist

Suncoast Center, Inc; Saint Petersburg (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Suncoast Center, Inc is seeking a Psychiatric Support Assistant to support tele-health visits and front desk operations in St. Petersburg, FL. The role requires handling client coordination, scheduling, and data entry in an EMR system.

You will work 8am–5pm, Monday–Friday, in an office-based setting with direct contact with clients and families. A high school diploma and HIPAA knowledge are required.

Qualifications

• 2 years of experience in a medical or behavioral health setting.
• Ability to describe Zoom access requirements and troubleshoot tele-health issues.
• Understanding of HIPAA, consents to treat, and release of information.
• Excellent customer service, phone skills, and scheduling experience.

Responsibilities

• Support and educate clients and families on Zoom tele-health and phone sessions.
• Coordinate with clinical staff to ensure timely client flow and services.
• Follow up on pending client issues and update data in EMR.
• Schedule appointments for clients and providers and confirm visits.
• Ensure proper guardian consent and documentation for youth meetings.
• Maintain data entry accuracy and generate required reports.

Skills

Customer service

Telephone skills

Scheduling experience

Problem solving

Tele-health support

Data entry

Medical office basics

Team collaboration

Education

High School or GED

Tools

Zoom Platform

Electronic Medical Records

Job description

Suncoast Center, Inc is seeking a Psychiatric Support Assistant to support tele-health visits and front desk operations in St. Petersburg, FL. The role requires handling client coordination, scheduling, and data entry in an EMR system.

You will work 8am–5pm, Monday–Friday, in an office-based setting with direct contact with clients and families. A high school diploma and HIPAA knowledge are required.