Front Desk Reception

Water Wings Swim School Elyson; Town of Texas (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid training

Competitive pay

Employee discounts/swim lessons

Job summary

Water Wings Swim School Elyson is seeking a friendly front desk team member to deliver high-level customer service to families and manage check-ins, messages, and inquiries. You will tour families, relay information, and support staff in a busy lobby.

The role emphasizes warm, organized, dependable service with a willingness to be coached, afternoon/evening and weekend shifts, and a positive, team-focused environment.

Qualifications

• Caring and compassion for families and individuals.

Responsibilities

• Friendly engagement of families by phone and in person.
• Multitask to maintain accurate records and answer customer questions.
• Be a dependable team player who follows systems and details.
• Complete required training and be a continual learner.
• Follow our processes with focus and follow-through.
• Smile and have fun during your entire shift.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Problem solving

Job description

Job Description

Job Description

We provide swim instruction to our community that builds confidence and develops safety skills in a student-centred environment. Every day is different, with opportunities to make lasting impressions by engaging children and families. This is a diverse, inclusive and supportive workplace.

Why Choose Swim?

• It's a fun, creative, flip-flop-friendly environment
• Every day is different with new chances to make lasting impressions and build relationships
• You get to be a part of making a difference in the lives of children and families

As a front desk team member, you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be warm and welcoming while also being highly organized, dependable and open to feedback. As a front desk team member, you will report to the Office Manager or Owner during shifts and provide support throughout the lobby as needed.

We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a part-time position that requires afternoon/evening and weekend shifts.

Responsibilities:

• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.

Qualifications:

• Caring and compassion for children and adults
• Ability to solve problems by proactively finding solutions
• Strong communication skills
• Great attitude and willingness to be coached
• The ability to focus in a fast-paced environment
• The ability to commit to at least 1 year of employment, afternoons and weekends required

Benefits:

• Fun team atmosphere
• Competitive pay
• Employee discounts/swim lessons