Guest Service Agent

Drury Hotels Company, LLC; St. Louis (MO); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

Career development

Healthcare benefits

401(k) match

Award-winning workplace

Job summary

Drury Hotels Company, LLC is seeking a front desk professional to warmly welcome guests, manage check-in/check-out, and ensure a positive, efficient experience. You will handle cash, promote hotel programs, and support breakfast and Kickback service while upholding our culture of hospitality.

The role emphasizes welcoming guests, maintaining records, and delivering friendly, professional service with a +1 service attitude. Join a team that values growth and guest satisfaction.

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Ability to speak and receive directions in English.

Responsibilities

• Check guests in and out and maintain guest records.
• Promote company programs and monitor guest satisfaction.
• Handle cash and perform front desk tasks.
• Assist with breakfast and Kickback service duties.
• Uphold high hospitality standards and promote the Drury culture.

Skills

Friendly demeanor

Organized

Multitasking

Attention to detail

Cash handling

English communication

Tools

POS system

Cash handling equipment

Job description

Property Location: Drury Plaza Hotel - 201 South 20th Street , St. Louis, Missouri 63103

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Rise. Shine. Work Happy.

Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture