Front Desk Team Lead — Elevate Guest Experience (Year-Round)

Pico Mountain; Vermont; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid parental leave

Paid time off

Season pass for employee/dependents

Discounts at resorts

Job summary

Pico Mountain is seeking a Front Desk Team Lead in Killington, VT to guide the front office and bell/valet teams, ensuring exceptional guest experiences in line with hospitality standards.

The role requires supervisory experience, strong communication, and a hands-on approach to training, with a focus on safety and smooth operation across departments. This is a year-round, full-time position with comprehensive benefits.

Qualifications

• College-level study in hotel management or business is desirable.
• Supervisory experience is desirable.
• Experience with front desk PMS and related tools is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead front desk and bell/valet teams to ensure smooth guest experiences.
• Train and direct front desk agents.
• Resolve guest issues promptly and professionally.
• Coordinate with management and other departments.
• Oversee procedures for safety and emergency situations.
• Check guests in/out and handle reservations and charges.

Skills

Supervisory experience

Customer service

Interpersonal skills

Multitasking

Punctuality

Communication skills

Education

College-level study in hotel management/business

Tools

Springer-Miller PMS

Salto Key Systems

Inntopia

RTP Ticketing

Job description

Pico Mountain is seeking a Front Desk Team Lead in Killington, VT to guide the front office and bell/valet teams, ensuring exceptional guest experiences in line with hospitality standards.

The role requires supervisory experience, strong communication, and a hands-on approach to training, with a focus on safety and smooth operation across departments. This is a year-round, full-time position with comprehensive benefits.