Front Desk Team Lead

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); Presencial; USD 25 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Paid time off

Holiday pay

Short-term disability

Long-term disability

Season pass for employee and dependets

Discount programs at resort facilities

Resumo da oferta

Killington Grand Hotel is seeking a Front Desk Team Lead to supervise the front office and bell/valet teams, ensuring smooth guest experiences and adherence to hospitality standards. You will train staff, resolve guest issues, and coordinate with departments to maintain safety and service excellence across the resort.

Strong supervisory and hospitality knowledge help you manage check-ins, inquiries, and operations with professionalism.

Qualificações

• College-level study in hotel management or related field is desirable.
• Supervisory experience is desirable.
• Experience with specified PMS, access control, and booking systems.
• Proficiency with Word and Excel; general computer skills.
• Previous customer service in hotel environment preferred.

Responsabilidades

• Train and direct front desk agents.
• Resolve guest issues promptly.
• Oversee front desk and bell/valet operations.
• Enforce safety procedures and emergency plans.
• Ensure guest check-in/out accuracy and payment processing.
• Coordinate with management and other departments.
• Maintain knowledge of hotel and local amenities.
• Schedule staffing and payroll tasks.

Conhecimentos

Supervisory experience

Customer service

Interpersonal communication

Multi-tasking

Hospitality knowledge

Formação académica

College-level study in hotel management or related

Bachelor's degree in Hospitality (desirable)

Ferramentas

Springer-Miller PMS

Salto Key Systems

Inntopia

RTP Ticketing

Word

Excel

Descrição da oferta de emprego

Compensation and Benefits:Compensation: Hourly wage, adjusted based on experienceBenefits: Full-time, year-round, benefited position including:Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings401(k) retirement plan (with company match up to 5%)Paid parental leavePaid time off, holiday and sick payFree season pass for employee/dependentsPrivileges at several other resortsSeveral discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)Job Summary:The Front Desk Team Lead will lead the Killington Grand Hotel front office and bell/valet team members to ensure a smooth and efficient guest experience that meets Killington's Hospitality Standards and will work closely with management and other supervisors. This position works closely with all departments within the hotel and resort to ensure the highest level of guest experience and ensures all established safety practices are observed and practiced.Summary of Key Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Responsible for the training and direction of front desk agentsResolving guest issues in a timely mannerOversee the facilitation of emergency procedures should they ariseCarry out supervisory responsibilities in accordance with policies and proceduresBe happy and friendly, have an honest desire to help othersMake our guests’ experience positive and memorableWork and multi-task in a fast-paced environmentMaintain an in-depth knowledge of all products and services offered and assist guests with questions or challengesContribute to the overall success of our team and represent the values we strive to achieveWelcome guests, check them in/out, distribute room keys, assist with inquiries regarding chargesTake payment from customersAssist guests with reservations when applicable or refer a guest to the proper source/destinationRespond to guests’ challenges in a friendly, timely mannerExplain hotel, resort, local amenities, and attractions to guestsCommunicate to guests and staff members in a clear and concise mannerBe on time and dressed in the appropriate uniform ready to workFollow all safety guidelines and participate in daily/weekly/monthly safety briefingsTrain staff on monthly safety information and briefingsHandle emergency situations including power outages, inclement weather challenges, evacuations, etc. Take statements and file proper paperwork for any incidents. Be proactive and observant in identifying and anticipating safety hazardsMust be knowledgeable of the hotel’s fire system and procedures in the event of an emergencyAssist in scheduling and payroll maintenanceDuties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed- perform other duties as assignedBasic Qualifications:College level study in hotel management, business, or related combined experience is desirableSupervisory experience is desirableExperience with Springer-Miller PMSExperience with Salto Key SystemsExperience with InntopiaExperience with RTP TicketingWord and Excel proficiencyComputer experienceMust have previous customer service experienceHotel experience is preferred but not requiredRequired Knowledge, Skills, and Abilities:Experience motivating staff and keeping staff on taskStrong organizational skillsAbility to learn quicklyAbility to multi-task, prioritize, and work effectively in a fast-paced environmentAbility to understand and carry out oral and written instructions and request clarification when neededMust have strong interpersonal and communication skillsAbility to work as part of a teamIdeal candidates will be punctual, friendly, observant, and safety consciousIt is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now