Front Desk Supv

TPG Hotels and Resorts

Commerce (CA)

On-site

USD 52,000 - 66,000

Full time

8 days ago

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Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with Company #

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS

Benefits vary by location

Part-Time Benefits Also Available

Job summary

TPG Hotels and Resorts is seeking a Front Office Supervisor to ensure top-tier guest service and to oversee front desk operations, coordinating check-in/check-out and resolving guest issues. The role requires a HS diploma (bachelor's preferred), 1–2 years of supervisory experience, strong communication and problem-solving skills, and knowledge of hotel management software and reservation systems. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

High school diploma or equivalent required; bachelor's in hospitality management preferred.
1–2 years of supervisory experience in front desk/guest services.
Excellent communication and interpersonal skills; strong problem-solving abilities.

Responsibilities

Greet and assist guests during check-in/check-out; handle inquiries and conflicts.
Supervise front desk agents and front office staff; ensure adherence to standards.
Coordinate with other departments to fulfill guest requests and special arrangements.

Skills

Communication

Interpersonal skills

Problem-solving

Hotel software

Education

High school diploma or equivalent

Bachelor's degree in hospitality management (preferred)

Tools

Hotel PMS software

Reservation systems

Job description

Job OverviewAs a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You\'ll Be Doing

Guest Services:
Greet and welcome guests in a friendly and professional manner.
Assist guests with check-in and check-out procedures.
Handle guest complaints and concerns, ensuring prompt resolution.
- Coordinate with other hotel departments to fulfill guest requests and special arrangements.
Staff Supervision:
Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
Ensure staff adheres to dress code and grooming standards.
Address disciplinary issues as needed.
Problem Resolution:
Handle difficult or complex guest situations and escalate as necessary.
Ensure guest privacy and security protocols are followed.
Assist in Implementation of effective strategies to minimize guest complaints.
Training and Development:
Provide ongoing training to front office staff on guest service standards and procedures.
Foster a positive and collaborative work environment.
Assist in the onboarding and training of new employees.

What You Bring

High school diploma or equivalent (a bachelor\'s degree in hospitality management or a related field is preferred).
Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Knowledge of hotel management software and reservation systems.
Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Benefits for Full Time employees may include: