Front Desk Supervisor, The Sheraton

Delaware-North; Nashua (NH); Vor Ort; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k) with company match

Paid vacation days and holidays

Zusammenfassung

Delaware North Gaming seeks a full-time Hotel Front Desk Supervisor for the Sheraton Hotel in Nashua, NH. You will oversee front desk operations and deliver exceptional guest service, training staff, and coordinating with housekeeping to ensure smooth check-ins.

The role requires 2+ years in hospitality with front desk and supervisory experience preferred, strong MS Office skills, and fluent English. Nights and weekends availability is expected.

Qualifikationen

• 2+ years’ experience in hospitality; front desk experience preferred.
• Prior supervisory experience preferred.
• Must be fluent in English (spoken and written).
• Computer literate in MS Office; some PMS experience preferred.

Aufgaben

• Train and supervise the front desk team to meet standards and deadlines.
• Provide guidance on handling guest issues and escalations.
• Enforce policies and service standards with management.
• Prepare schedules, deadlines, and duty assignments for staff.
• Coordinate with housekeeping.

Kenntnisse

Customer service

Team leadership

Communication

Fluent English

Tools

MS Office

Property management systems

Jobbeschreibung

The opportunity

Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests.

Pay

$19.00 - $21.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team members' job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with the housekeeping department

More about you

• Must be 21 years of age or older
• At least 2 years' experience in hospitality; front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems is preferred
• Must be fluent in the English language, both spoken and written
• No college degree required
• Available to work nights and weekends

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
• Ability to lift to 30 pounds as needed

Shift details

Days
Evenings
M-F
Weekends

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.