Front Desk Supervisor - Sheraton Detroit Metro Airport

Remington Hotels; Romulus (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Office Manager to oversee staffing, training, and operations at the front desk. The ideal candidate will possess strong customer service skills and the ability to handle high-pressure situations. Join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• Ability to work with high demand and upset guests.
• High work ethic and self-initiative.
• Enjoys teamwork and providing great guest experiences.

Responsibilities

• Ensure proper staffing levels and training for front office associates.
• Manage and operate the MICROS system at the front office.
• Greet and assist guests with check-in and check-out.

Skills

Customer Service

Communication

Teamwork

Tools

MICROS

Job description

Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Qualifications

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!