Front Desk Supervisor | Seven Sebring Raceway Hotel

Sebring Chateau Elan Hotel & CC; Sebring (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sebring Chateau Elan Hotel & CC is seeking a Front Desk Supervisor to oversee all front desk operations in line with hotel standards. You will direct staff, handle guest complaints, and ensure seamless service across shifts.

The role requires at least one year in a similar position, with supervisory experience a plus. Spanish bilingual abilities and knowledge of local attractions are beneficial for guest satisfaction. A flexible schedule including weekends is expected.

Qualifications

• Minimum one year experience in a similar position; supervisory experience is a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Supervise all Front Desk functions per hotel standards.
• Direct, implement and maintain a strong service and management philosophy guiding staff.
• Handle guest complaints to ensure satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments; adhere to cash handling and credit policies.
• Be available to work a flexible schedule including weekends and holidays.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Other duties as assigned.

Skills

Guest communication

Staff supervision

Bilingual English/Spanish

Local activities knowledge

Education

High school diploma or equivalent

Some college

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.


• Handle guest complaints ensuring guest satisfaction.


• Assist staff with their job functions to ensure optimum service to guests.


• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.


• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.


• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.


• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.


• High school graduate or equivalent, some college preferred.


• Bilingual English/Spanish a plus.


• Knowledge of local activities and attractions appropriate for clientele.