Front Desk Supervisor (Overnight Shift)

Pyramid Global Hospitality; Newton (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a premier hotel as a Front Desk Supervisor, where your leadership will enhance guest experiences. This role involves guiding the front office team, ensuring exceptional customer service, and managing lobby traffic. With a focus on communication and problem-solving, you'll play a crucial role in creating a welcoming environment. This innovative firm values diversity and employee growth, offering a supportive workplace where your contributions matter. If you're ready for a dynamic role in the hospitality industry, this opportunity awaits you.

Qualifications

• Basic mathematical skills and effective communication are essential.
• Computer proficiency is required for the role.

Responsibilities

• Provide guidance and leadership as the lead Front Office Clerk.
• Ensure consistent quality customer service and handle emergency situations.

Skills

Effective Communication

Basic Mathematical Skills

Computer Proficiency

Education

High School Diploma

Some College

Job description

Join to apply for the Front Desk Supervisor (Overnight Shift) role at Pyramid Global Hospitality

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Property

Welcome to Boston Marriott Newton, a premier property within the Pyramid Global Hospitality portfolio. Located along the scenic banks of the Charles River in Newton, Massachusetts, our hotel features 430 well-appointed guest rooms and an expansive 34,090 sq ft of versatile meeting space, offering a dynamic work environment that combines comfort with functionality.

Overview

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk, ensuring consistent quality customer service is delivered. Responsibilities include effective communication, monitoring lobby traffic, greeting guests, completing registration, promoting the hotel’s marketing programs, room selection, handling cash and payments, and resolving customer issues. The role requires standing and mobility, and the ability to handle emergency situations calmly.

Qualifications

Requirements include basic mathematical skills, effective communication, and computer proficiency. Education should be at least a high school diploma; some college is preferred. Prior experience is not required but two years of front desk and supervisory experience is preferred. All employees must maintain a neat appearance and may need to work varied shifts due to the hotel’s 24/7 operation.