Front Desk Supervisor

StepStone Hospitality; Providence (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Office Manager to lead a dedicated team. This role emphasizes exceptional guest service and operational excellence. The ideal candidate will have supervisory experience, strong leadership qualities, and a passion for enhancing guest satisfaction. You will be responsible for managing front desk operations, ensuring smooth facility management, and training staff to uphold the highest standards. Join this innovative firm and make a significant impact on guest experiences while enjoying a collaborative work environment.

Qualifications

• Supervisory experience or strong leadership qualities required.
• At least two years of hotel experience preferred.
• Excellent customer service skills are essential.

Responsibilities

• Greeting guests and managing room assignments.
• Resolving guest issues and coordinating with staff.
• Maintaining a welcoming lobby environment.

Skills

Customer Service Skills

Attention to Detail

Leadership Qualities

Effective Communication

Education

High School Diploma or Equivalent

Tools

Fosse PMS

Job description

Join to apply for the Front Office Manager role at StepStone Hospitality.

Currently seeking a dynamic and motivated individual for the position of Front Office Manager to join our team. This leadership position is ideal if you enjoy greeting guests warmly and are ready to assist promptly.

Job Details:

• Job Type: Full-time
• Location: Gulf Coast, MS

The role requires going the extra mile to satisfy guests, managing multiple tasks simultaneously, and ensuring smooth facility operations. Flexibility in schedule is essential, including availability on weekdays, weekends, holidays, and various shifts (morning, mid-shift, overnight/night audit), totaling approximately 50 hours per week.

Responsibilities include:

• Greeting guests, recording information, and assigning rooms based on needs.
• Resolving guest issues by coordinating with housekeeping and service staff.
• Processing payments and deposits accurately.
• Closing financial registers and preparing reports.
• Ensuring proper billing for extra services.
• Communicating with staff for room readiness and maintenance needs.
• Maintaining a welcoming lobby environment.
• Enhancing guest satisfaction through employee development.
• Managing reservations to optimize occupancy and rates.
• Maintaining procedures for credit control, security, and financial transactions.
• Responding to guest requests and complaints courteously and promptly.
• Using office and accounting software proficiently.
• Maintaining personal appearance and grooming standards.
• Setting standards for guest relations and team leadership.
• Overseeing message, package, and mail delivery.
• Being familiar with current rates, packages, promotions, and in-house groups.
• Performing all duties of a Front Desk Agent and leading by example.
• Handling problem resolution in the absence of the Rooms Division Manager.
• Training new hires and current staff regularly.

Requirements:

• Supervisory experience or strong leadership qualities.
• High school diploma or equivalent.
• At least two years of hotel experience.
• Strong attention to detail and deadline management.
• Excellent customer service skills.
• Effective communication in English.
• Knowledge of emergency procedures and reporting.
• Ability to assist with reports, presentations, and office tasks.
• Participation in required meetings.
• Experience with Marriott Brand and Fosse PMS preferred.

Relevant education and experience are valuable, but a natural aptitude and alignment with company values are primary considerations.

EOE - All qualified applicants will receive consideration regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.