Front Desk Supervisor Overnight

Acqualina Resort & Residences on the Beach; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Recognition and Awards Program

Effective Training Programs

Tuition Reimbursement

Complimentary Parking and Meals in Ded

Preferred Pricing on Food and Beverage

Spa Treatments and Retail Purchases

Management Programs to Progress

Health and Wellness Fairs

Job summary

Acqualina Resort & Residences on the Beach in Florida seeks a Front Desk Supervisor to oversee all front desk operations in line with hotel standards. You will direct staff, ensure guest satisfaction, and uphold service philosophy across departments.

You will supervise Front Desk Agents, Bell/Door staff, PBX, Reservations and Concierge teams, manage cash handling, and maintain accurate information in the property management and POS systems while delivering superb hospitality.

Qualifications

• High school graduate or equivalent; some college.
• Experience in cashiering.
• 2 years experience as Front Desk Supervisor.
• Fluency in English.
• Compute basic arithmetic.
• Familiarity with yield management and cost controls.
• Ability to prioritize, organize and remain calm under pressure.
• Follow directions and understand guest service needs.
• Work with co-workers as a team and maintain confidentiality.
• Input and access information in PMS/POS.

Responsibilities

• Manage all aspects of Front Desk operations per hotel standards.
• Direct and maintain a service and management philosophy for staff.
• Supervise Front Desk Agents, Bell/Door, PBX, Reservations and Concierge teams.
• Collaborate with internal departments and external partners to ensure smooth operations.
• Maintain guest relations and resolve issues with good judgment.
• Accurate cash handling and data entry in PMS/POS systems.

Skills

English fluency

Arithmetic

Attention to detail

Team collaboration

Problem solving

Guest service

Calm under pressure

Training & coaching

Education

High school diploma

Some college

College degree

Tools

PMS

POS system

Computers

Job description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

• Competitive Wages
• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs

JOB OVERVIEW:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

REPORTS TO:

Front Desk Manager.

SUPERVISES:

Front Desk Agents, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

KEY RELATIONSHIPS:

• Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering.
• External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers.

QUALIFICATIONSEssential:

• High school graduate or equivalent vocational training certificate, some college.
• Previous experience in cashiering.
• 2 years experience as a Front Desk Supervisor, preferably a style hotel.

• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Familiarity with yield management and cost controls.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.
• ascertain departmental training needs and provide such training.
• direct performance of staff and follow up with corrections when needed.

• Input and access information in the property management system/computers/point of sales system.

Desirable:

• College degree.
• Fluency in a second language, preferably .
• Certification in CPR.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.

PHYSICAL ABILITIES Essential:

• 1. Exert physical effort in transporting 20 pounds
• 2. Endure various physical movements throughout the work areas.
• 3. Remain in stationary position throughout work shift.
• 4. Satisfactorily communicate with guests, management and co-workers to their understanding.