Front Desk Supervisor: Lead Guest Services & VIP Support

University of Notre Dame; Notre Dame (IN); On-site; USD 42,000 - 50,000; Full time

Job summary

The University of Notre Dame is seeking a Front Desk Supervisor for the Morris Inn, part of the Operations, Events, and Safety division. This role blends supervisory leadership with hands-on guest service to ensure exceptional hospitality across shifts.

As a working supervisor, you will mentor Guest Service Associates, oversee check-ins/outs, and coordinate VIP needs, while supporting the Operations Coordinator and Managers.

Qualifications

• Ability to manage time effectively with minimal supervision.
• Excellent communication and listening skills.
• Ability to stand for extended periods (up to 6 hours).

Responsibilities

• Register guests and handle check-ins/outs with warmth and accuracy.
• Manage guest billing, room changes, and service recovery in real time.
• Monitor lobby and front drive to maintain smooth flow during peak times.
• Coordinate parking and valet during high-volume periods or staffing gaps.
• Train and mentor new Guest Service Associates on Morris Inn service journey and systems.
• Provide immediate feedback to associates to improve service skills.
• Update training checklists and ensure SOPs are communicated at the desk.
• Assist Room Operations Coordinator with VIP arrivals and room prep.
• Serve as contact for VIPs when leadership is unavailable.
• Ensure special requests are communicated to relevant departments.
• Support desk administration, inventory, supply orders, and shift reporting.

Skills

Time management

Communication

Stamina

Job description

The University of Notre Dame is seeking a Front Desk Supervisor for the Morris Inn, part of the Operations, Events, and Safety division. This role blends supervisory leadership with hands-on guest service to ensure exceptional hospitality across shifts.

As a working supervisor, you will mentor Guest Service Associates, oversee check-ins/outs, and coordinate VIP needs, while supporting the Operations Coordinator and Managers.