Front Desk Supervisor: Elevate Guest Experience & Team Leadership

Raines Company; Columbia (SC); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Job summary

Raines Co. is seeking a Front Desk Supervisor to guide the front office team in daily duties and ensure exceptional guest service. The role requires overseeing reservations, answering inquiries, and maintaining a courteous, professional atmosphere throughout all guest interactions.

Established in 1988, Raines Co. emphasizes a family-oriented culture and opportunities for career advancement within the organization.

Qualifications

• Front Desk Supervisor experience or equivalent guest-facing leadership role.
• Experience with hotel PMS and front desk operations.
• Proven ability to lead a team and provide outstanding guest service.

Responsibilities

• Ensure outstanding customer care at all times.
• Oversee front desk operations and shift scheduling.
• Respond to guest inquiries, process reservations, and resolve issues promptly.

Skills

Customer service

Front desk

Team supervision

PMS knowledge

Education

High school diploma or GED

Tools

M3

Efficenter

Quore

PBX

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Supervisor to guide the front office team in daily duties and ensure exceptional guest service. The role requires overseeing reservations, answering inquiries, and maintaining a courteous, professional atmosphere throughout all guest interactions.

Established in 1988, Raines Co. emphasizes a family-oriented culture and opportunities for career advancement within the organization.