Front Desk Supervisor: Lead Guest Experience & Team

Sage Hospitality Group; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings & flexible spending

Basic Life & AD&D insurance

Paid time off — vacation, sick days, &

401(k) with employer matching

Employee Assistance Program

Tuition Reimbursement

Job summary

UNC Charlotte Marriott, part of Sage Hospitality Group, is seeking a Front Desk Supervisor on the UNC Charlotte campus north of downtown Charlotte to lead our welcoming team.

You will oversee front desk operations, ensure guest satisfaction, train staff, and handle reservations with accuracy, while representing the Sage Hospitality standard of service. This role offers opportunities to grow leadership skills and contribute to memorable guest experiences for every guest.

Qualifications

• High school diploma or equivalent experience.
• Minimum 1 year of front desk or related hospitality experience.
• Strong cash handling and math skills.

Responsibilities

• Supervise front desk operations to ensure guest satisfaction.
• Train and coach staff to maintain quality service.
• Handle guest inquiries and reservations professionally.
• Manage check-in/check-out procedures and cash handling.
• Respond to guest concerns promptly to maintain satisfaction.

Skills

Front desk operations

Cash handling

Customer service

Team supervision

Communication skills

Second language

Education

High school diploma or equivalent

Tools

POS systems

Job description

UNC Charlotte Marriott, part of Sage Hospitality Group, is seeking a Front Desk Supervisor on the UNC Charlotte campus north of downtown Charlotte to lead our welcoming team.

You will oversee front desk operations, ensure guest satisfaction, train staff, and handle reservations with accuracy, while representing the Sage Hospitality standard of service. This role offers opportunities to grow leadership skills and contribute to memorable guest experiences for every guest.