Luxury Front Desk Supervisor - Guest Experience Leader

Hacienda Del Sol Resort; Tucson (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Exclusive resort discounts

Health benefits

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure a welcoming guest experience. You will train staff, handle reservations, and resolve guest inquiries with a focus on service excellence.

The role is full-time and hourly, with a compensation package including an hourly rate, service charges, and benefits. Strong leadership, communication, and hospitality skills are essential.

Qualifications

• Experience with hotel systems and front desk operations.
• Strong leadership and supervisory abilities.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Train and develop front desk staff on procedures and guest service standards.
• Assign tasks and manage staff schedules to ensure coverage.
• Monitor performance and provide coaching as needed.
• Greet guests and assist with check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly.
• Provide information about resort amenities and local attractions.
• Manage reservations and update the property management system.
• Ensure accurate payments and final billing at check-out.
• Maintain front desk cleanliness and professional appearance.
• Oversee cash-handling procedures and compliance with policies.
• Coordinate with other departments to meet guest needs.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Stamina

Tools

Hotel reservation systems

Job description

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, is seeking a Front Desk Supervisor to oversee daily front desk operations and ensure a welcoming guest experience. You will train staff, handle reservations, and resolve guest inquiries with a focus on service excellence.

The role is full-time and hourly, with a compensation package including an hourly rate, service charges, and benefits. Strong leadership, communication, and hospitality skills are essential.