Guest Experience Manager

Hunter Super Techs - TurnPoint; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Indus Hospitality Group is seeking a Guest Service Manager to oversee the front desk and guest services from arrival to departure, ensuring exceptional guest experiences. You will lead the front office team, handle guest concerns, manage room inventory, and coordinate with other departments to meet guest needs effectively and in line with hotel policies.

The role requires supervising the Front Office Department, ensuring policy adherence, and contributing to service improvements through meetings

Qualifications

• One to three years related experience and/or training.
• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Must be able to occasionally lift and/or move up to 50 pounds.
• Experience in hotel front desk/supervisory preferred.

Responsibilities

• Oversee front desk and guest services operations to ensure exceptional guest experiences.
• Assign duties and shifts to front desk associates; monitor performance and adherence to policies.
• Handle guest inquiries and complaints; coordinate with other departments to meet guest needs.
• Perform Front Desk duties as needed and ensure accurate cash and key control.
• Lead staff meetings and maintain effective communications and records.

Education

Associate's degree (A. A.) or equivalent from two-year college or technical school

Job description

Indus Hospitality Group is seeking a Guest Service Manager to oversee the front desk and guest services from arrival to departure, ensuring exceptional guest experiences. You will lead the front office team, handle guest concerns, manage room inventory, and coordinate with other departments to meet guest needs effectively and in line with hotel policies.

The role requires supervising the Front Office Department, ensuring policy adherence, and contributing to service improvements through meetings