Guest Service Agent (Part Time) - Hampton Inn Charleston Historic District

Hilton; Charleston (SC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Hilton in Charleston is seeking a Guest Service Agent to greet guests, manage check-ins/outs, and share local information. You will uphold Hilton's hospitality standards and deliver memorable experiences.

Your role includes upselling hotel services, handling payments with the POS system, and collaborating with team members to ensure smooth stays for every guest.

Qualifikationen

• Guest service experience preferred.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced hotel environment.

Aufgaben

• Greet guests, check-in, assign rooms, issue keys, and provide welcome materials.
• Process check-out, verify charges, accept payments, and issue receipts.
• Provide hotel and local area information to guests.
• Promote hotel amenities to maximize revenue.
• Respond to guest requests and resolve concerns with urgency.

Kenntnisse

Guest greeting

Check-in process

POS system

Hotel knowledge

Upselling

Tools

POS system

Jobbeschreibung

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership . A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.