Front Desk Supervisor: Gym & Community Experience

Movement; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Free gym membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement is seeking a Front Desk Supervisor in San Francisco to lead the daily front desk operations, greet members, and guide guests into Movement’s climbing, yoga, and fitness community. This role focuses on delivering exceptional service, managing a desk team, and coordinating with management to maintain a welcoming, safe, and efficient gym environment.

The ideal candidate is passionate about climbing and fitness, with 1+ year in people-facing roles, strong communication, and a readiness to

Qualifications

• Previous experience in hospitality, recreation, or service industries.
• 1+ year in people-facing roles.
• Ability to train and coach teammates.
• Excellent communication and professionalism.
• Passion for climbing, yoga, or fitness.
• Proficiency with front desk software.
• Willingness to teach Introductory climbing classes.
• Availability for evenings and weekends.
• Strong safety and risk awareness.

Responsibilities

• Deliver exceptional service to members and guests.
• Provide a welcoming, knowledgeable presence.
• Guide members to products and programs.
• Lead desk tasks, tours, and sales.
• Check in members and process transactions.
• Maintain safety, address concerns, and clean as needed.
• Instruct Introductory climbing classes (training provided).
• Supervise desk team and train new hires.
• Support events and shift planning.

Skills

Hospitality experience

People-facing role

Communication skills

Coaching teammates

Adaptable attitude

Climbing/yoga interest

Intro climbing instruction

Evening flexibility

Tools

Front desk software

Job description

Movement is seeking a Front Desk Supervisor in San Francisco to lead the daily front desk operations, greet members, and guide guests into Movement’s climbing, yoga, and fitness community. This role focuses on delivering exceptional service, managing a desk team, and coordinating with management to maintain a welcoming, safe, and efficient gym environment.

The ideal candidate is passionate about climbing and fitness, with 1+ year in people-facing roles, strong communication, and a readiness to