Front Desk Opener - Design District

Movement; Dallas, Northern (TX, KY); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement is seeking Front Desk Opener/Closer team members in Dallas to welcome members and guests, start their climb or class experience, and guide them into Movement’s community.

Leaders will convey amenities, benefits, and current promotions while performing check-ins, transactions, and product assistance. This role emphasizes service, safety, and a team-first mindset with occasional evening/weekend shifts.

Qualifications

• Positive, adaptable attitude fostering a welcoming environment.
• Thrive in a fast-paced, people-facing role.
• Embody Movement’s core values: growth, connection, integrity.
• Deliver exceptional service with hospitality experience welcome.
• Dependable, take ownership of responsibilities.
• Clear, proactive communication; strong interpersonal skills.
• Problem-solving to meet member/guest needs.
• Proficient with front desk software and policies.

Responsibilities

• Deliver exceptional service to members and guests.
• Be a guide: create a welcoming, knowledgeable presence.
• Invite members into the community and guide them to products and programs.
• Explain amenities, member benefits, and perks; promote programs.
• Check-in guests and conduct transactions; assist with retail.
• Provide belay checks, floor walks, monitor gym, address safety concerns.
• Assist with facility upkeep and cleaning tasks.
• Instruct introductory climbing classes (training provided).

Skills

Hospitality

Customer service

Communication

Problem solving

Sales

Climbing

Yoga

Fitness

Teamwork

Adaptability

Tools

Front desk software

Job description

JOB SUMMARY

Front Desk Opener/Closer team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits andperks, the community, and programs that make Movement special
• Execute front desk role functions, including (but not limited to)
  • welcome all members and guests, building genuine connections
  • conduct gym tours and personalized guided experiences
  • educate members and guests about all products including membership and current promotions
  • check people in and conduct transactions
  • assist members and guests with retail products and sales
  • deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • perform facility upkeep, projects and cleaning tasks
  • instruct Introductory classes
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
• Through behavior and actions, embody Movement’s core values of growth, connection and integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solving skills to creatively find solutions for member and guest needs
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Responsibly manage keyholder and opener/closer duties
• Act as role model to other team members in all aspects of job
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes (training provided)
• Regular evening and weekend availability

ADDITIONAL INFORMATION

• This is a part-time position
• Starting pay at $14.5/hour, based on experience
• Benefits include free membership, in-gym discounts, guest visits, and retail discounts
• New hires will complete a screening process
• Scheduled shift times may vary from week to week or month to month
• Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Applications will be accepted until 10.31.2026