Front Desk Supervisor - Guest Services Lead

Sherman Associates; Minneapolis (MN); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

Sherman Associates' Canopy by Hilton Minneapolis in the Mill District is seeking an Front Desk Supervisor to oversee guest check-in/out and uphold brand standards. This entry-level supervisory role blends hospitality excellence with daily operations to ensure smooth guest flow.

You will coach front desk teammates, resolve guest concerns, coordinate with other departments, and maintain supplies while delivering a thoughtful, local guest experience. Full-time position, including weekends.

Qualifikationen

• 1–2 years in hospitality with at least 1 year supervisory experience.
• Must be able to work full-time including weekends.
• Must be at least 18 years old
• High School diploma or equivalent

Aufgaben

• Greet and assist guests courteously per brand standards
• Lead front desk team and provide coaching
• Handle guest complaints and resolve issues
• Ensure accurate check-in/check-out procedures
• Coordinate with other hotel departments for guest satisfaction
• Maintain front desk supplies and documentation

Kenntnisse

Supervisory experience

Customer service

Multi-lingual

Hospitality

Front desk ops

Ausbildung

High School diploma

Jobbeschreibung

Sherman Associates' Canopy by Hilton Minneapolis in the Mill District is seeking an Front Desk Supervisor to oversee guest check-in/out and uphold brand standards. This entry-level supervisory role blends hospitality excellence with daily operations to ensure smooth guest flow.

You will coach front desk teammates, resolve guest concerns, coordinate with other departments, and maintain supplies while delivering a thoughtful, local guest experience. Full-time position, including weekends.