Sup - Front Desk

HHC Atlantic LLC; Delray Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Seagate Hotel & Spa in Delray Beach, FL seeks a Front Desk Supervisor to collaborate with front office staff, ensuring seamless operations and exceptional guest experiences. You will participate in staff onboarding, train teams, supervise shift workload, and enforce policies to maintain high service standards.

Responsibilities include monitoring reservations and billing, coordinating with other departments, and resolving guest issues promptly and professionally.

Qualifications

• Fluency in English with clear, professional communication.
• Strong customer-service orientation and guest focus.
• Ability to handle multiple requests with accuracy and timeliness.
• Polished, friendly interpersonal skills.
• Knowledge of hotel policies and procedures.

Responsibilities

• Participate in selecting and onboarding front office staff.
• Conduct training and cross-training to improve skills and retention.
• Supervise shift workload distribution for efficiency.
• Evaluate front office staff performance regularly.
• Foster interdepartmental communication and relationships.
• Demonstrate proficiency with PBX and Key systems.
• Review guest reservations, folios, and billing for accuracy.
• Maintain accurate room status information and updates.
• Resolve guest issues promptly and courteously.
• Manage group reservations and requirements.
• Review and complete credit limit reports.
• Adhere to front office budget guidelines.
• Ensure smooth shift transitions with information handoffs.
• Oversee cashier operations and verify banks at shift end.
• Enforce cash handling and payment policies.

Skills

English communication

Customer service

Multi-tasking

Professional demeanor

Policy adherence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sup - Front Desk

Full Time Management Delray Beach, FL, US

4 days ago Requisition ID: 3111

About the Job

The Front Desk Supervisor collaborates closely with front office staff to ensure seamless operations and exceptional guest experiences at The Seagate. This role is pivotal in maintaining high standards of customer satisfaction, service quality, and regulatory compliance.

What You Do:

• Participate in the selection and onboarding of front office personnel.
• Conduct comprehensive training and cross-training programs to enhance staff skills and retention.
• Supervise workload distribution during shifts to optimize efficiency.
• Perform regular evaluations of front office employee performance.
• Foster effective interdepartmental communication and relationships.
• Demonstrate proficiency in PBX telephone systems and Key systems.
• Continuously review and ensure accuracy of guest reservations, folios, and billing processes.
• Maintain and communicate accurate room status information.
• Resolve guest issues promptly, efficiently, and courteously.
• Update and manage group reservations and requirements.
• Review and complete credit limit reports.
• Adhere to front office budget guidelines.
• Facilitate smooth shift transitions by sharing pertinent information with incoming managers.
• Manage cashier operations, verifying banks and deposits at shift ends.
• Ensure compliance with cash handling, check-cashing, and credit policies.
• Enforce proper attire and uniform policies for front office staff.
• Initiate necessary disciplinary actions as per policy.

What You Bring to the Table:

• Effective communication skills in English, displaying clarity, sincerity, and professionalism.
• Ability to interpret and execute requests accurately and promptly.
• Friendly demeanor with strong interpersonal skills.
• Capable of managing multiple requests with composure, accuracy, and timeliness.
• Familiarity with and adherence to The Seagate Hotel & Spa policies.
• Demonstrated sound judgment in decision-making.