Front Desk Supervisor - Guest Experience Leader (Bilingual)

BENCHMARK; Miami (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Supervisor for the Pullman Miami Airport. You will lead the Front Office team in a fast-paced upscale hotel, ensuring exceptional guest experiences from check-in to check-out.

The role requires supervisory experience in a hotel, proficiency with Opera Cloud PMS, and the ability to communicate in English and Spanish. Weekend/holiday shifts are part of the schedule; compensation includes standard benefits and a supportive team culture.

Qualifications

• Experience in front desk supervision or hotel supervisory roles.
• Excellent guest service and communication skills.
• Bilingual in English and Spanish.

Responsibilities

• Supervise and support Front Desk Agents/Bellpersons during daily operations.
• Create a welcoming and professional environment for guests and team members.
• Ensure efficient check-in and check-out procedures.
• Resolve guest concerns promptly and professionally.
• Monitor room inventory, arrivals, departures, and special requests.
• Assist with training, coaching, and motivating Front Office team members.
• Maintain compliance with hotel policies, procedures, and service standards.
• Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure a seamless guest experience.

Tools

Opera Cloud PMS

Job description

Pyramid Global Hospitality is seeking a Front Office Supervisor for the Pullman Miami Airport. You will lead the Front Office team in a fast-paced upscale hotel, ensuring exceptional guest experiences from check-in to check-out.

The role requires supervisory experience in a hotel, proficiency with Opera Cloud PMS, and the ability to communicate in English and Spanish. Weekend/holiday shifts are part of the schedule; compensation includes standard benefits and a supportive team culture.