Front Office Lead — Upscale Hotel Guest Experience

Pyramid Global Hospitality

Miami (FL)

On-site

USD 23,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality is seeking a Front Office Supervisor at the Pullman Miami Airport to lead a frontline team in a fast-paced, upscale hotel. You will supervise Front Desk Agents, ensure smooth check-in/out, and maintain exceptional guest service while coordinating with Housekeeping, Engineering, and Sales for a seamless guest experience.

The ideal candidate has hotel supervisory experience, strong Opera Cloud PMS knowledge, and excellent communication and organizational skills.

Qualifications

Previous hotel supervisory experience is mandatory.
Strong working knowledge of Opera Cloud PMS.
Excellent guest service, communication, and problem-solving skills.
Ability to lead a team in a fast-paced hospitality environment.
Must be flexible to work mornings, evenings, weekends, holidays and other shifts as needed.
Strong organizational skills and attention to detail.
Bilingual in English and Spanish.

Responsibilities

Supervise and support Front Desk Agents/Bellpersons during daily operations.
Create a welcoming and professional environment for guests and team members.
Ensure efficient check-in and check-out procedures.
Resolve guest concerns promptly and professionally.
Monitor room inventory, arrivals, departures, and special requests.
Assist with training, coaching, and motivating Front Office team members.
Maintain compliance with hotel policies, procedures, and service standards.
Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure a seamless guest experience.