Front Desk Supervisor - Guest Experience Leader

HEI Hotels & Resorts; Providence (RI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and holidays

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Desk Leader to provide exceptional guest service at a busy hotel. You will train and mentor front desk staff, ensure smooth registration and check-out, and maintain Marriott standards for guest interactions.

The role requires front desk experience, ability to supervise a team, and strong communication skills. Competitive benefits and a path toward advanced hospitality leadership are offered.

Qualifications

• One year experience in customer service leadership in hospitality or similar industry.
• Ability to effectively deal with internal and external customers with tact and diplomacy to resolve conflicts.
• Basic mathematical skills and proficiency with a calculator for moderately complex calculations.
• Ability to input information accurately using a moderately complex computer system.
• Ability to stand, walk and work behind the front desk for extended periods.

Responsibilities

• Provide a warm welcome and fond farewell to all guests.
• Communicate clearly to staff and assign front desk agents the details of work.
• Greet guests promptly with a friendly, sincere welcome and provide accurate information.
• Complete registration efficiently, manage keys, and assist with check-out and folio closing.
• Verify payment methods, balance a house bank, and post charges to guest rooms.
• Answer calls, relay messages, and retrieve mail and packages as requested.
• Create policies to improve front desk operations and coordinate with other departments.
• Remain calm during emergencies and resolve guest issues with appropriate solutions.
• Ensure attendance and be available to work regularly.
• Perform other duties as assigned.

Skills

Customer service leadership

Communication

Front desk operations

Cash handling

Problem resolution

Tools

Computer systems

Calculator

Job description

HEI Hotels & Resorts is seeking a Front Desk Leader to provide exceptional guest service at a busy hotel. You will train and mentor front desk staff, ensure smooth registration and check-out, and maintain Marriott standards for guest interactions.

The role requires front desk experience, ability to supervise a team, and strong communication skills. Competitive benefits and a path toward advanced hospitality leadership are offered.