Front of House Leader: Elevate Guest Experience

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Free room nights

Discounted room rates for friends &amp

Paid time off

Headspace wellbeing program

Retail discounts

Job summary

Wild Dunes Resort in Isle of Palms, SC is seeking a Front of House Manager to empower the FOH team and ensure exceptional guest experiences across food and beverage operations. You will lead service quality, safety, sanitation and staff training, while aligning with company policies and labor cost controls.

Strong communication and conflict resolution skills are essential. This role requires 2+ years F&B supervisory experience, valid certifications, and the ability to manage workload in a

Qualifications

• Minimum 2 years of progressive food & beverage experience, including supervisory responsibilities.
• High school diploma or GED required; college degree preferred.
• Valid TABC and Food Handler’s Certifications.
• Knowledge of inventory control processes (food, beverage, supplies, waste, consumption).
• Proficient in reading and interpreting safety and operational documents.
• Strong written and verbal communication skills.
• Basic math and algebra skills required.
• Familiarity with POS and related computer systems.

Responsibilities

• Support daily front- and back-of-house operations.
• Maintain safety and security standards, including computer and inventory security.
• Address guest feedback promptly and professionally.
• Ensure operations align with financial and operational guidelines.
• Communicate initiatives and policy changes clearly to staff.
• Uphold and enforce dress code policies.
• Train and supervise team on service, safety, and sanitation procedures.
• Maintain knowledge of all recipes and production standards.
• Ensure consistent food quality and adherence to menu procedures.
• Assign tasks based on operational needs.
• Manage labor costs through effective floor supervision.
• Handle guest charges and additional revenue collection.
• Ensure compliance with health, fire, and safety regulations.
• Assist in cost control planning and inventory management.
• Oversee hiring, evaluations, and disciplinary actions as needed.
• Conduct performance evaluations and hold staff accountable.
• Foster open communication across teams and management.
• Maintain cleanliness, equipment upkeep, and safety standards.
• Stay informed on emergency procedures and OSHA requirements.
• Attend required meetings and follow all operational protocols and policies.

Skills

FOH management

Communication

Conflict resolution

Staff training

Education

High school diploma

College degree preferred

Tools

POS systems

Inventory software

Job description

Wild Dunes Resort in Isle of Palms, SC is seeking a Front of House Manager to empower the FOH team and ensure exceptional guest experiences across food and beverage operations. You will lead service quality, safety, sanitation and staff training, while aligning with company policies and labor cost controls.

Strong communication and conflict resolution skills are essential. This role requires 2+ years F&B supervisory experience, valid certifications, and the ability to manage workload in a