Front Desk Supervisor - Embassy Suites Las Vegas

BMI Hospitality Management; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive bonuses

Health benefits

401k with match

Vacation time

Free parking

Job summary

Embassy Suites Las Vegas is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service in a busy hotel environment.

The role involves training front office staff, scheduling, and ensuring adherence to franchise standards while maintaining a courteous guest experience. Prior supervisory and hotel guest services experience is preferred, with flexibility for mornings, nights, weekends, and holidays.

Qualifications

• Prior supervisory experience preferred.
• Experience in hotel front desk or guest services preferred.
• Ability to stand for extended periods and handle multiple tasks.

Responsibilities

• Provide exceptional guest service to all hotel guests.
• Provide training to front office staff as directed by Management.
• Assign duties to Guest Service Representatives and observe performance to ensure standards.
• Greet and check guests in and out of the hotel.
• Handle all guest requests and/or concerns professionally.
• Manage guest accounts by posting charges and handling cash and credit card transactions.
• Be flexible in schedule: mornings or nights, including weekends and holidays.
• Answer phones.

Skills

Customer service

Supervisory experience

Front desk

Job description

Do you want to work for a great company with competitive benefits and pay? The Embassy Suites Las Vegas is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team.

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $700 monthly
• Employee discounts at Hilton Hotels worldwide
• 401k with match offered after qualification period
• Vacation time accrued based on hours worked
• Free parking
• Overtime pay for holidays worked. Ten holidays per year

Job Duties:

• Provide exceptional guest service to all hotel guests
• Provide training to front office staff as directed by Management
• Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Greet and check guests into and out of the hotel
• Handle all guest requests and/or concerns in a professional and courteous manner
• Manage guest accounts by posting charges and handling cash and credit card
• transactions with accuracy
• Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
• Answer phones

Job Requirements:

• Must be able to stand for extended periods of time
• Be outgoing and friendly
• Must have some supervisory experience
• Some customer service experience required, preferably in a hotel setting