Front Desk Supervisor: Elevate Guest Experience & Team

Highgate; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Voluntary benefits (ST/LT disability,

life, critical illness, FSA

Hotel benefits

Employee assistance program

Leadership development

Daily pay

Job summary

InnVentures is seeking a Front Desk Supervisor at Courtyard San Diego Rancho Bernardo. You will lead the front desk team, ensure courteous service, and champion guest experiences throughout their stay.

The role emphasizes effective communication, cash handling, and problem-solving to maintain high guest satisfaction. Applicants should be prepared to train staff, manage schedules, and coordinate with other departments to meet guest needs in a fast-paced environment.

Qualifications

• Experience in fast-paced guest-facing roles with strong communication skills.
• Ability to handle cash transactions accurately and diligently.
• Proven customer-service orientation and conflict-resolution aptitude.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure guests are served promptly and courteously during all shifts.
• Resolve guest issues using effective problem-solving skills.
• Coordinate with other departments to fulfill guest requests in a fast-paced environment.
• Follow front desk checklists and review daily work for accuracy.
• Maintain cash handling procedures and post/reconcile charges to guest receipts.
• Support hotel goals through teamwork and cross-department collaboration.

Skills

Customer service

Cash handling

Communication

Job description

InnVentures is seeking a Front Desk Supervisor at Courtyard San Diego Rancho Bernardo. You will lead the front desk team, ensure courteous service, and champion guest experiences throughout their stay.

The role emphasizes effective communication, cash handling, and problem-solving to maintain high guest satisfaction. Applicants should be prepared to train staff, manage schedules, and coordinate with other departments to meet guest needs in a fast-paced environment.