Front Desk Supervisor — Elevate Guest Experience

Peachtree Group; Town of Plainfield (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Courtyard - Plainfield is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth operations for delivering excellent guest feedback and satisfaction. You will respond to guests professionally, providing accurate information and timely services.

Responsibilities include supervising daily shift processes, training and coaching staff, resolving guest issues quickly, liaising with housekeeping and reservations, and managing cash at the front desk in accordance with

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

Courtyard - Plainfield is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth operations for delivering excellent guest feedback and satisfaction. You will respond to guests professionally, providing accurate information and timely services.

Responsibilities include supervising daily shift processes, training and coaching staff, resolving guest issues quickly, liaising with housekeeping and reservations, and managing cash at the front desk in accordance with