Guest Services Supervisor - Front Desk Leader

Peachtree Group; Plainfield (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

The Courtyard - Plainfield in Plainfield, Indiana is seeking a Front Office Supervisor to oversee guest services staff and ensure smooth, professional operations that lead to excellent guest feedback and satisfaction. Responsibilities include supervising daily shift processes, training and coaching the front desk team, resolving guest issues quickly, and coordinating with housekeeping and reservations.

Peachtree Group offers a comprehensive benefits package including medical, dental, vision,

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

The Courtyard - Plainfield in Plainfield, Indiana is seeking a Front Office Supervisor to oversee guest services staff and ensure smooth, professional operations that lead to excellent guest feedback and satisfaction. Responsibilities include supervising daily shift processes, training and coaching the front desk team, resolving guest issues quickly, and coordinating with housekeeping and reservations.

Peachtree Group offers a comprehensive benefits package including medical, dental, vision,