Front Desk Guest Experience Agent — Flexible Scheduling

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 42,705 - 44,083; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Hotel room discounts

Job summary

Renaissance Honolulu, part of Crescent Hotels & Resorts, seeks a Front Desk Agent to warmly greet guests, check them in/out, and ensure a smooth, memorable stay. You will handle registrations, process payments, and offer local area guidance.

You bring strong customer service focus, good computer skills, and a willingness to work varied shifts including days, evenings, and weekends. Competitive benefits and hotel discounts are included.

Qualifications

• Greeting and registering guests at check-in/out
• Provide outstanding guest service and handle monetary transactions
• Answer guest inquiries and resolve issues promptly

Responsibilities

• Greet guests and complete the registration process
• Assist guests with check-out and payment processing
• Use POS to process payments and reconciling charges
• Provide information about hotel services and local area

Skills

Customer service

Hospitality

Cash handling

Computer skills

Upselling

Tools

POS system

Job description

Renaissance Honolulu, part of Crescent Hotels & Resorts, seeks a Front Desk Agent to warmly greet guests, check them in/out, and ensure a smooth, memorable stay. You will handle registrations, process payments, and offer local area guidance.

You bring strong customer service focus, good computer skills, and a willingness to work varied shifts including days, evenings, and weekends. Competitive benefits and hotel discounts are included.