Front Desk Supervisor

The Crescent Hotels Group; Honolulu (HI); On-site; USD 39,778 - 56,653; Full time

Benefits offered by this job

Competitive salary

Exceptional benefits plan

401(k) matching

Hotel discounts

Job summary

Renaissance Honolulu Hotel & Spa, part of Crescent Hotels & Resorts, invites professionals to join our front desk team in Honolulu. You will lead daily Front Desk operations, supervise Guest Service Agents, and uphold exceptional guest experiences in a vibrant hotel setting.

We value a self-starting, professional, and collaborative attitude, with strong English communication, problem solving, and the ability to manage guest needs with tact and diplomacy.

Qualifications

• Must communicate in English and with guests professionally.
• Self-starting, even disposition.
• Professional appearance and demeanor at all times.
• Ability to communicate well with guests.
• Team player willing to pitch in.
• Patience, tact, and diplomacy with customers.
• Basic math skills and calculator for calculations.
• Able to use a moderately complex computer system.
• Ability to stand, walk, and work behind the front desk.
• Able to recognize emergencies and stay calm.
• Able to prepare complex room availability and revenue reports.
• Strong relationship-building with colleagues and patrons.

Responsibilities

• Interview, hire, train, evaluate, resolve problems, communicate openly, and discipline when appropriate.
• Respond to guest requests, needs, problems, issues and concerns and accommodate groups to ensure satisfaction and repeat business.
• Implement company programs and supervise daily Front Desk operations to maximize revenues and motivate associates.
• Supervise the Guest Service Agents.
• Remain calm during emergencies and heavy activity; resolve conflicts; authorize revenue allowances only after other options.
• Comply with attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Front desk operations

Guest services

Communication skills

Team player

Problem solving

Job description

Description

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet are surrounded by the beauty of the island through stunning ocean views. At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to, and proud of, the exceptional experiences we provide for our guests. More than that, we know our associates are the shining stars of what we do!

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day, we celebrate you, and we cheer you on as you shine bright in your career journey. Whether it’s our health & wellness programs, best‑in‑class learning and development, or our travel discounts that “feed your inner explorer,” we work hard to create and deliver on what you need. Join us where You Belong. We Care. Shine Bright.

What We Offer

• Competitive salary range: $35.00 per hour
• Exceptional benefit plan for eligible associates and their families
• 401(k) matching program for eligible associates
• Hotel discounts at Crescent‑managed properties across North America

What You’ll Be Doing

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

What Is Required

Must have the ability to communicate in English. Self‑starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Join Us

If you take pride in creating pristine spaces, leading with heart, and inspiring teams to deliver exceptional guest experiences, your next adventure awaits at the Renaissance Honolulu Hotel & Spa with Crescent Hotels & Resorts.

Apply today and start your journey where You Belong. We Care. Shine Bright.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts